Terms of service

Last Updated: November 4, 2026

Welcome to Ravoniq.

These Terms of Service govern your use of https://ravoniq.shop/ and the purchase of products offered through our online store.

Ravoniq provides women's clothing and related shopping services to customers within the United States.

By accessing our website or placing an order, you agree to these Terms of Service, subject to applicable law.

Please read these terms carefully before making a purchase.

1. General Conditions

By using our website, you confirm that you are legally able to enter into a purchase agreement under the laws applicable to you.

You agree to use Ravoniq's website only for lawful purposes.

You must not:

  • Use the website for fraudulent activities.

  • Attempt unauthorized access to website systems.

  • Distribute malicious software.

  • Misuse customer information.

  • Interfere with website functionality.

  • Reproduce protected content without permission.

We reserve the right to restrict access when necessary to protect the website, customers, and business operations, subject to applicable law.

2. Products and Descriptions

Ravoniq offers women's clothing and fashion essentials for a variety of personal styles and occasions.

We aim to provide accurate information about:

  • Clothing designs

  • Available sizes

  • Colors and variations

  • Materials and fabric details

  • Product features

  • Prices and availability

We make reasonable efforts to display product images and colors accurately.

However, colors may appear slightly different depending on individual screens and display settings.

Customers should review available product descriptions and size information before placing an order.

If a delivered item materially differs from its description, please contact our customer support team.

3. Product Availability

All products are subject to availability.

If an item becomes unavailable after an order is placed, we will notify the customer and offer an appropriate alternative, revised fulfillment arrangement, or refund.

We do not guarantee that every product, size, or color will remain available.

4. Pricing and Payment

All product prices are displayed in United States Dollars (USD) unless clearly stated otherwise.

We aim to maintain accurate pricing across our website.

Applicable sales taxes, where required, will be calculated and displayed during checkout.

Standard Shipping is FREE on all orders within the United States.

Payment must be successfully authorized before an order can be processed.

For additional information, please review our Payment Policy.

5. Order Acceptance

When you place an order, you will receive an electronic confirmation.

An order confirmation acknowledges receipt of your order request and does not necessarily mean that the order has been shipped.

We may contact customers to resolve payment verification issues, incomplete addresses, product availability problems, or suspected fraudulent transactions.

If an order cannot be fulfilled, we will explain the situation and arrange an appropriate refund or other resolution.

6. Shipping and Delivery

Ravoniq currently ships only within the United States.

Our standard delivery terms are:

  • Shipping Cost: FREE on all orders

  • Processing Time: 1–2 business days

  • Shipping Transit: 4–8 business days

  • Total Estimated Delivery: 5–10 business days

  • Order Cutoff: 5:00 PM Eastern Stanrard time (NY)

Business days are Monday through Friday.

Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control.

If we cannot ship within the promised timeframe, we will follow applicable notification, consent, cancellation, and refund requirements.

Please read our complete Shipping Policy.

7. Returns, Exchanges, and Refunds

We accept return requests within 30 business days from delivery, subject to our stated return conditions and applicable consumer rights.

  • Returns are accepted by mail.

  • Downloadable and printable return labels are provided after authorization.

  • Exchanges are accepted, subject to product availability.

  • No restocking fees are charged.

  • Customers normally pay return shipping for preference-based returns.

  • Ravoniq covers return shipping for damaged, defective, or incorrect items.

  • Approved return refunds are processed within 10 business days after receipt and inspection, except where law requires an earlier refund.

Please review our Return & Refund Policy for complete details.

8. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Cancellation requests should be submitted promptly to support@ravoniq.shop.

If the order has already shipped, customers may request a return after delivery under our applicable policy.

We comply with any legal requirements concerning delayed shipments and related refunds.

9. Customer Accounts

If customer accounts are available, users are responsible for maintaining the confidentiality of their account credentials.

Please notify us immediately if you suspect unauthorized account activity.

We may take reasonable measures to protect customer accounts and prevent misuse.

10. Intellectual Property

The Ravoniq website may contain text, images, graphics, logos, product descriptions, and other content protected by intellectual property laws.

Content owned or lawfully licensed by Ravoniq may not be reproduced for commercial purposes without appropriate permission.

Third-party trademarks remain the property of their respective owners.

11. Third-Party Services

Our store may use third-party services for ecommerce hosting, payment processing, shipping, and website functionality.

These services may be subject to their own terms and policies.

We are not responsible for independent services outside our reasonable control, except where applicable law provides otherwise.

12. Website Accuracy and Availability

We make reasonable efforts to keep our website accurate, secure, and accessible.

Occasionally, technical errors, maintenance, or network interruptions may affect website functionality.

We may correct typographical errors, inaccurate information, or technical problems when identified.

Nothing in these terms removes our responsibility to honor applicable consumer protection requirements.

13. Limitation of Liability

To the extent permitted by applicable law, Ravoniq is not responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these terms excludes rights, warranties, or remedies that cannot lawfully be excluded.

Our responsibility for defective products, unfulfilled orders, and legally required refunds remains subject to applicable law.

14. Indemnification

To the extent permitted by law, users agree to be responsible for losses directly resulting from their unlawful misuse of our website or infringement of another party's rights.

This provision does not restrict lawful customer claims or statutory consumer protections.

15. Governing Law

These Terms of Service are governed by the applicable laws of the State of New York and the United States, without removing mandatory consumer rights that may apply in another jurisdiction.

Any disputes will be handled in accordance with applicable laws and lawful dispute resolution procedures.

16. Changes to Our Terms

We may update these Terms of Service to reflect changes in our business, products, services, or legal obligations.

The current version will be available on our website with its latest revision date.

Changes will not retroactively remove rights already established under an existing purchase agreement.

17. Related Policies

Business Opening Hours

Monday–Friday: 9:00 AM–5:00 PM

Saturday–Sunday: Closed

Business Time Zone: Eastern Stanrard time (NY)

Contact Information

  • Store Name: Ravoniq

  • Website: https://ravoniq.shop/

  • Business Address: 288 Wall St, Kingston, New York 12401, United States

  • Customer Support Email: support@ravoniq.shop

  • Phone Number: +1 (845) 338-1300

  • Time Zone: Eastern Stanrard time (NY)

Thank you for choosing Ravoniq. We appreciate the opportunity to make your clothing shopping experience enjoyable, clear, and dependable.