Shipping policy

Last Updated: November 4, 2026

At Ravoniq, we believe that shopping for women's clothing should be as enjoyable as wearing your new favorite outfit. From selecting a beautiful everyday essential to receiving it at your doorstep, we want every part of your shopping experience to feel simple, reliable, and transparent.

We offer FREE Standard Shipping on all orders within the United States, with no minimum purchase requirement.

This Shipping Policy explains our order processing times, delivery estimates, shipping partners, tracking information, and how we handle unexpected delivery concerns.

1. Shipping Destinations

Ravoniq currently ships exclusively within the United States.

  • Shipping Coverage: United States only

  • Shipping Method: Standard Shipping

  • Shipping Cost: FREE on all orders

  • Minimum Order Amount: No minimum required

  • Order Currency: United States Dollar (USD)

We do not currently offer international shipping, including shipping to the United Kingdom, Canada, or other countries outside the United States.

Orders must include a valid shipping address within our supported United States delivery coverage.

2. Order Processing and Delivery Times

We carefully prepare each order to ensure that your selected clothing items are ready for shipment.

Our estimated shipping schedule is:

Shipping Details Estimated Time
Order Processing Time 1–2 business days
Shipping Transit Time 4–8 business days
Total Estimated Delivery Time 5–10 business days
Shipping Cost FREE
Shipping Destination United States

The total estimated delivery time includes both order processing and shipping transit.

Business days are Monday through Friday. Saturday and Sunday are not counted as business days.

Delivery estimates begin after an order has been successfully placed and payment has been confirmed.

3. Order Cutoff Time

Our daily order cutoff time is 5:00 PM Eastern Stanrard time (NY).

  • Orders received before 5:00 PM on a business day enter the processing schedule for that business day.

  • Orders received after 5:00 PM enter the processing schedule on the next business day.

  • Orders placed on Saturday or Sunday enter the processing schedule on the following Monday.

Order Processing Days: Monday–Friday

Business Time Zone: Eastern Stanrard time (NY)

Our support team is available during the business hours listed below.

4. Shipping Carriers

Ravoniq works with established shipping services to deliver orders safely and efficiently.

Depending on the destination, package size, and delivery requirements, shipping carriers may include:

  • USPS (United States Postal Service)

  • UPS (United Parcel Service)

  • FedEx

  • Other reliable domestic delivery partners when appropriate

The carrier assigned to an order may vary based on location and shipment requirements.

All standard shipping costs are covered by Ravoniq.

5. Order Confirmation and Tracking

Once your order has been successfully placed, you will receive an order confirmation at the email address provided during checkout.

When your package has been dispatched, we will send a shipping confirmation containing tracking information where supported by the carrier.

Tracking details are normally provided within 48 hours after dispatch.

Please allow some time for the shipping carrier to register the first tracking update.

If you have not received your tracking information, contact support@ravoniq.shop with your order number.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please confirm the following details before submitting your order:

  • Full recipient name

  • Street address and apartment or unit number, if applicable

  • City, state, and ZIP code

  • Valid contact information

If you discover an address error, contact our support team immediately.

We will make reasonable efforts to correct the information before shipment. Once an order has been dispatched, address changes may no longer be possible.

If a package is returned because of an incorrect or incomplete address supplied by the customer, we will contact the customer to discuss available redelivery or refund options.

7. Damaged Packages and Incorrect Items

We want every Ravoniq order to arrive in good condition.

If your package arrives damaged, opened, or contains an incorrect or defective clothing item, please contact us promptly.

To help us resolve the issue, include:

  • Your order number

  • A brief explanation of the problem

  • Clear photographs of the damaged packaging or affected item, when possible

Our team will review the information and help arrange an appropriate solution, which may include a replacement, exchange, or refund.

Ravoniq covers return shipping costs for confirmed damaged, defective, or incorrect items.

Customers will not be charged a restocking fee.

For more information, please review our Return & Refund Policy.

8. Lost or Missing Packages

If tracking indicates that your package has been delivered but you have not received it, we recommend checking:

  • Your mailbox, porch, or designated delivery location

  • Building reception or parcel collection areas

  • Whether another household member accepted the package

  • Any delivery notice provided by the carrier

If the package remains missing, contact us at support@ravoniq.shop.

We will help investigate the shipment with the relevant delivery partner.

When a package is confirmed lost in transit, we will work with you to arrange an appropriate replacement or refund.

9. Unexpected Shipping Delays

Although we aim to deliver all orders within the stated timeframe, unexpected circumstances may occasionally affect delivery.

These may include carrier disruptions, severe weather, address verification issues, or other transportation difficulties.

If we become aware that an order cannot be shipped within the promised processing timeframe, we will notify the customer and provide the option to accept a revised shipping date or cancel for a full refund, as required by applicable law.

We aim to keep customers informed whenever significant delays occur.

10. Order Cancellation and Changes

Customers may request an order cancellation or modification before the order has been dispatched.

To request a cancellation, email support@ravoniq.shop as soon as possible with your order number.

  • Orders that have not been shipped may be canceled.

  • Approved cancellations are refunded to the original payment method.

  • Once an order has been dispatched, cancellation may no longer be possible.

  • After delivery, customers may request a return under our Return & Refund Policy.

For cancellations and shipping-delay refunds, any shorter refund deadlines required by applicable law will apply.

11. Delivery Concerns and Customer Assistance

If your order is delayed, damaged, missing, or different from what you expected, our support team is here to assist.

We encourage customers to contact us before initiating a payment dispute so we have an opportunity to review and resolve the concern promptly. This does not limit any legal dispute rights.

For further information, visit our Contact Us page or review our Frequently Asked Questions.

Business Opening Hours

Monday–Friday: 9:00 AM–5:00 PM

Saturday–Sunday: Closed

Business Time Zone: Eastern Stanrard time (NY)

Contact Information

  • Store Name: Ravoniq

  • Website: https://ravoniq.shop/

  • Business Address: 288 Wall St, Kingston, New York 12401, United States

  • Customer Support Email: support@ravoniq.shop

  • Phone Number: +1 (845) 338-1300

  • Time Zone: Eastern Stanrard time (NY)

Thank you for shopping with Ravoniq. We appreciate your trust and look forward to delivering clothing you'll love to wear.